What are 1300 numbers?

1300 numbers are ten-digit ‘Local Call’ numbers that your customers can call at local call rates from any fixed line in Australia. This acts as a single point of contact for your business and attracts customers from outside your local area. The cost of 1300 number calls is shared between the caller and the business.

How Do 1300 Numbers work?

1300 Numbers are ‘virtual’ telephone numbers used to receive incoming phone calls and direct them to any existing phone number called answerpoints. You cannot make outgoing calls using these inbound numbers. Your existing phone numbers will still be used to dial out external numbers.

Calls to your 1300 Number can be routed (redirected) to your landline, mobile, or even international phone numbers. By changing answerpoints, you can manage how and where calls are answered. For example, you can change answerpoints based on the time and day, location of the caller, whether a number is busy and more.

What are the Differences between 1300 Numbers, 1800 Numbers, and 13 Numbers?

The main differences between 1300 Numbers, 1800 Numbers and 13 Numbers are how they are charged and how easy it is to recall.

Your Business: Calls to 13, 1300 and 1800 numbers are charged according to your chosen 1300 number plan. 13 numbers attract an additional government surcharge of $695 per month.

Callers: Calls to 1300 Numbers and 13 Numbers are charged at local rates. Calls to 1800 Numbers are free.

Memorability: Unlike 1300 and 1800 numbers which are trailed by six digits, 13 Numbers are only trailed by four which makes it more memorable.

Inbound numbers help you attract business from all across Australia, but keep in mind that you may be charged long distance rates for calls outside your local area. To keep costs to a minimum, advertise your 13, 1300 or 1800 number only in your areas of operation.

Why are 1300 Numbers Better than Landline Numbers?

1300 numbers provide better call handling options that you can’t get with landline numbers. These are virtual numbers that can be routed (redirected) to answerpoints based on location, time and day, or availability—customise it based on your business needs.

Keep the same 1300 number even if you move or relocate. Unlike landline numbers, these inbound numbers are not tied to a geographic location. Provide local rates to your customers Australia-wide, no matter where your business is located.

How Much Does it Cost to Call a 1300 Number?

When dialing from any Australian landline, the caller is charged a local call rate. This is why 1300 numbers are also called Local Call Numbers. A higher rate applies for calls dialed from a mobile phone. Charges are determined by the caller’s mobile service provider, and varies between carriers.

How Much Do 1300 Numbers Cost?

Plans for 1300 numbers start for as low as $14 per month. Aside from monthly charges, the account holder pays once-off setup and number charges to acquire the number. Local, national, and mobile incoming call charges are based on the selected 1300 number plan.

StartUp Everyday Business Corporate
Monthly access charge Monthly access charge Monthly access charge
No call connection charge No call connection charge No call connection charge
No lock-in contracts
No minimum monthly spend
No lock-in contracts
No minimum monthly spend
No lock-in contracts
No minimum monthly spend
FREE: Australia-wide, State-based, and Standard Time and Day based Routing included FREE: Australia-wide, State-based, and Standard Time and Day based Routing included FREE: Australia-wide, State-based, and Standard Time and Day based Routing included
Low rates for Local, National and Mobile calls Low rates for National and Mobile calls Low rates for National landline and Mobile calls
FREE 30 minutes and low succeeding rates for Local landline calls

UNLIMITED FREE minutes for Local landline calls

BEST FOR: Sole Tradies and Freelancers

BEST FOR: Small Businesses with moderate volume of
calls

BEST FOR: Businesses with a large volume of calls

Get Started Get Started Get Started

1300 Numbers are Portable

Can I keep the same 1300 number if I move or relocate my business?

Yes. Unlike landlines, 1300 numbers are not tied to a single location, so you can keep the same number regardless of where you move in Australia.

Do I need any additional equipment to handle a 1300 number?

No. 1300 numbers are virtual numbers that don’t require equipment or new lines. Your 1300 numbers can be routed to answerpoints like your mobile, landline, or live answering service.

1300 Numbers are Highly Customisable

What other benefits does a 1300 number offer?

1300 number add-ons provide a broader range of call handling options than landline numbers. These include Auto Attendant (IVR) Menus, Promotional Announcements, Voice2Email, Whisper Service and others.

Can I send callers to different departments depending on where they are calling from?

Yes. Use one number for multiple branches across Australia, and automatically route calls based on call origin and your location. An IVR menu can be integrated on your number (eg. press 1 for sales, 2 for accounts etc.) to make it more convenient for callers.

Can I route after-hours calls to my mobile or an answering service?

Yes. Time Based Routing routes calls to an alternative answer point depending on the time, or an after-hours Voice2Email or 24/7 live answering service to capture every sales lead.

1300 Smartnumbers

Can I get a 1300 number that spells my business name?

Yes. 1300 number phone words that spell out your service, business name, or come in a memorable pattern are called Smartnumbers. The rights of use to these numbers can be purchased directly from the Australian Communications and Media Authority or leased from a phone word company.

Features of 1300 Numbers

What free features are included with 1300 numbers?

1300 numbers come with great functions that typically come with expensive phone systems, at no added charge!

  • Time Based Routing/Night Switch
  • Call overflow
  • State based routing
  • Public Holiday routing

Get a 1300 Number or Port Your Number

Getting a 1300 number makes your business look more professional and significant, while projecting an image that instills confidence. Stay ahead of your competition and capture more sales leads over the phone through our affordable local call rates.

Already have a 1300 number? No problem. Transferring your number to 1300 Numbers Australia is quick and easy. Enjoy low rates, backed by excellent service by porting your 1300 number today.

Take the first step in creating a complete communication solution for your business, have your 1300 number up and running in as little as one business day!

What are 1300 numbers?

1300 numbers are ten-digit ‘Local Call’ numbers that your customers can call at local call rates from any fixed line in Australia. This acts as a single point of contact for your business and attracts customers from outside your local area. The cost of 1300 number calls is shared between the caller and the business.

How Do 1300 Numbers work?

1300 Numbers are ‘virtual’ telephone numbers used to receive incoming phone calls and direct them to any existing phone number called answerpoints. You cannot make outgoing calls using these inbound numbers. Your existing phone numbers will still be used to dial out external numbers.

Calls to your 1300 Number can be routed (redirected) to your landline, mobile, or even international phone numbers. By changing answerpoints, you can manage how and where calls are answered. For example, you can change answerpoints based on the time and day, location of the caller, whether a number is busy and more.

What are the Differences between 1300 Numbers, 1800 Numbers, and 13 Numbers?

The main differences between 1300 Numbers, 1800 Numbers and 13 Numbers are how they are charged and how easy it is to recall.

Your Business: Calls to 13, 1300 and 1800 numbers are charged according to your chosen 1300 number plan. 13 numbers attract an additional government surcharge of $695 per month.

Callers: Calls to 1300 Numbers and 13 Numbers are charged at local rates. Calls to 1800 Numbers are free.

Memorability: Unlike 1300 and 1800 numbers which are trailed by six digits, 13 Numbers are only trailed by four which makes it more memorable.

Why are 1300 Numbers Better than Landline Numbers?

1300 numbers provide better call handling options that you can’t get with landline numbers. These are virtual numbers that can be routed (redirected) to answerpoints based on location, time and day, or availability—customise it based on your business needs.

Keep the same 1300 number even if you move or relocate. Unlike landline numbers, these inbound numbers are not tied to a geographic location. Provide local rates to your customers Australia-wide, no matter where your business is located.

How Much Do 1300 Number Calls Cost?

The cost of 1300 numbers is shared between callers and the account holder (business). Calls to 1300 numbers are charged at a rate based on the type of phone the call originated from, as determined by the caller’s carrier/phone provider.

How Much Do 1300 Numbers Cost?

The account holder pays once-off setup and number charges to acquire the number, a monthly recurring charge, and incoming call charges based on the selected 1300 number plan.

StartUp

Monthly access charge

No call connection charge

No lock-in contracts
No minimum monthly spend

FREE: Australia-wide, State-based, and Standard Time and Day based Routing included

Low rates for Local, National and Mobile calls

BEST FOR: Sole Tradies and Freelancers

Get Started

Everyday Business

Monthly access charge

No call connection charge

No lock-in contracts
No minimum monthly spend

FREE: Australia-wide, State-based, and Standard Time and Day based Routing included

Low rates for National and Mobile calls

FREE 30 minutes and low succeeding rates for Local landline calls

BEST FOR: Small Businesses with moderate volume of calls

Get Started

Corporate

Monthly access charge

No call connection charge

No lock-in contracts
No minimum monthly spend

FREE: Australia-wide, State-based, and Standard Time and Day based Routing included

Low rates for National landline and Mobile calls

UNLIMITED FREE minutes for Local landline calls

BEST FOR: Businesses with a large volume of calls

Get Started

1300 Numbers are Portable

Can I keep the same 1300 number if I move or relocate my business?

Yes. Unlike landlines, 1300 numbers are not tied to a single location, so you can keep the same number regardless of where you move in Australia.

Do I need any additional equipment to handle a 1300 number?

No. 1300 numbers are virtual numbers that don’t require equipment or new lines. Your 1300 numbers can be routed to answerpoints like your mobile, landline, or live answering service.

1300 Numbers are Highly Customisable

What other benefits does a 1300 number offer?

1300 number add-ons provide a broader range of call handling options than landline numbers. These include Auto Attendant (IVR) Menus, Promotional Announcements, Voice2Email, Whisper Service and others.

Can I send callers to different departments depending on where they are calling from?

Yes. Use one number for multiple branches across Australia, and automatically route calls based on call origin and your location. An IVR menu can be integrated on your number (eg. press 1 for sales, 2 for accounts etc.) to make it more convenient for callers.

Can I route after-hours calls to my mobile or an answering service?

Yes. Time Based Routing routes calls to an alternative answer point depending on the time, or an after-hours Voice2Email or 24/7 live answering service to capture every sales lead.

1300 Smartnumbers

Can I get a 1300 number that spells my business name?

Yes. 1300 number phone words that spell out your service, business name, or come in a memorable pattern are called Smartnumbers. The rights of use to these numbers can be purchased directly from the Australian Communications and Media Authority or leased from a phone word company.

Features of 1300 Numbers

What free features are included with 1300 numbers?

1300 numbers come with great functions that typically come with expensive phone systems, at no added charge!

  • Time Based Routing/Night Switch
  • Call overflow
  • State based routing
  • Public Holiday routing
Get a 1300 Number or Port Your Number

Getting a 1300 number makes your business look more professional and significant, while projecting an image that instills confidence. Stay ahead of your competition and capture more sales leads over the phone through our affordable local call rates.

Already have a 1300 number? No problem. Transferring your number to 1300 Numbers Australia is quick and easy. Enjoy low rates, backed by excellent service by porting your 1300 number today.

Take the first step in creating a complete communication solution for your business, have your 1300 number up and running in as little as one business day!