What are 1300 numbers?

  • Australian 1300 numbers are traditionally known as ‘Local Call’ numbers.
  • A 1300 number is recognised as a number widely used by Australian businesses.
  • 1300 number call costs are shared between the caller and the business.
    • For the caller, the cost of the call depends on the type of phone they are calling from.
      • Fixed landline- callers are charged the cost of a local call (as determined by their phone company).
      • Mobile phones- call charges are determined by the caller’s mobile carrier.
    • For the account holder (business), the cost of the call depends on your selected 1300 number monthly call plan.
  • There are two types of 1300 numbers:
    • Normal Issue
      • pooled random numbers
      • has six trailing digits (i.e., 1300 ## ## ##)
    • Smartnumbers
      • numbers that spell words (phone words), OR
      • numbers that come in an easy to remember pattern
      • can have up to ten trailing digits or more, depending on the carrier.
  • All 1300 numbers remain the property of the Australian government. Instead of ‘ownership’, you gain Rights of Use to your 1300 number. The type of rights accessed vary based on the whether you acquire your 1300 number directly or through a phoneword company.

Top 6 Benefits of 1300 Numbers

How Do 1300 Numbers work?

1300 Numbers are ‘virtual’ telephone numbers used to receive incoming phone calls – you cannot ‘dial-out’ and will continue to use existing phone numbers to dial external numbers.

The numbers are ‘virtual’ in that you can direct incoming calls to any phone number including landline, mobile and international phone numbers (called answerpoints). The ability to change answer points provides the flexibility to manage incoming calls, and is ideal if you want to change how and where calls are answered. For example, you can change answer points based on the time of day, the location of staff, whether a number is busy and more.

How Much Do 1300 Numbers Cost?

The account holder of the 1300 number service is responsible for the following cost components:

  • A once-off set-up charge.
  • The cost of acquiring the rights of use to a 1300 number – Normal issue numbers range from FREE to $99, while Smartnumbers (Numbers that spell words) run from $250 upwards.
  • A fixed monthly recurring plan charge.
  • Applicable incoming call charges based on the selected 1300 number plan.
    • Local to Landline calls – This rate applies to calls made from landlines to your 1300 number, redirected to your landline answer point.
    • National to Landline calls – This rate applies to calls to your 1300 number made from landlines outside the local exchange, anywhere in Australia, and diverts to your landline answer point.
    • Mobile to Landline calls – This rate applies to calls to your 1300 number originating from a mobile phone, is redirected to your landline answer point.
    • Calls to your Mobile – This rate applies to calls to your 1300 number made from either landline or mobile numbers that are redirected to your mobile number.

How Much Do Calls to 1300 Numbers Cost?

When you own a 1300 number, the biggest bonus to your customers is that they pay a fixed charge, while the owner of the number takes care of the long distance costs.

  • Calls from landlines to 1300 Numbers – Callers pay a local rate determined by their provider and their selected plan.
  • Calls from mobile phones to 1300 Numbers – Callers pay timed rates or use an allowance based system as determined by their mobile provider and their selected plan.

The account holder of the 1300 number is charged for every incoming call at various applicable rates. These are dependent upon their chosen plan.

Q&A about 1300 numbers

Can I keep the number if I move premises?

Yes. Unlike most landline numbers, 1300 numbers are not restricted to a local exchange. You will encourage callers from outside your local area and generate more sales by providing an Australia-wide number without a local number prefix.

Can I keep the same 1300 number if I relocate my business?

These numbers are not tied to a single location so you never have to change numbers regardless of where you move in Australia.

What other benefits does a 1300 number offer?

1300 numbers can be customised with extras and add-ons that provide a broader range of call handling options compared to regular landline numbers. These include Auto Attendant (IVR) Menus, Promotional Announcements, Voice2Email, Whisper Service and others.

Do I need any additional equipment to handle a 1300 number?

No. 1300 numbers are virtual numbers so there is no need for any equipment or installation of lines. You can designate one or more answering points for your 1300 number, and route it to either a mobile or a landline number. Better yet, utilise the Auto Attendant (IVR) to route calls to a variety of answering points.

Can I send callers to different departments depending on where they are calling from?

Yes. Calls to your 1300 number can be automatically routed depending on the caller’s location, your locations etc. This eliminates the need to promote multiple numbers for each of your locations– perfect for multi-site, franchise operations, and national businesses with branch offices. We can also integrate a user menu on your number (eg. press 1 for sales, 2 for accounts etc.)

Can I route after-hours calls to my mobile or an answering service?

Yes, we call this Time Based Routing. You can route calls to an alternative answering point depending on the time of day. Capture every sales lead by diverting after-hours calls to a Voice2EMail service or a 24/7 live answering service.

Why should I get a 1300 number service?

1300 numbers make your business look more professional and significant, while projecting an image that instills confidence.

Stay ahead of your competitors through 1300 numbers by attracting more customers to call your business through affordable local call rates.

Can I get a 1300 number that spells my business name?

1300 Numbers that spell words are called Smartnumbers. You can improve brand awareness through a 1300 smart number that spells out your business name, product, or service.

What free features are included with Alltel 1300 numbers?

1300 numbers bring a lot of great functions that normally would only come with an expensive phone system. There are a lot of these functions that are included in your monthly charge.

These include:

  • Time Based Routing/Night Switch
  • Call overflow
  • State based routing
  • Public Holiday routing

What are the Key Differences Between 1300 Numbers, 1800 Numbers and 13 Numbers?

Apart from the various account holder call costs, there are other key differences between 13, 1300 and 1800 numbers:

13 numbers and 1300 numbers, often referred to as Local Rate Numbers, charges the caller a local call rate for calls made from any landline in Australia.

1800 numbers, often referred to as Free Call or Toll Free Numbers, does not charge callers for all calls made from any landline in Australia.

13 numbers are six-digit numbers; while 1800 and 1300 numbers are ten-digit numbers. Being shorter, 13 numbers are usually more memorable than 1800 and 1300 numbers.

13 numbers attract an additional government charge of $695 per month. This is the main reason why small and medium enterprises usually opt for 1800 or 1300 numbers.

What’s the Difference between Inbound 13, 1300 and 1800 Numbers and Landline Numbers?

Landline numbers are geographic numbers tied to a particular area. The state determines the area code (02, 03, etc…), while the first 4 digits is determined by the local exchange. Landline numbers are not portable between exchanges. This means a business has to change their landline number once they change locations. On the other hand; 13, 1300, and 1800 numbers are not restricted by geographical area, which means a business can use the same number wherever it may be within Australia.

13 numbers, 1300 numbers and 1800 numbers offer a much broader range of diversion and call handling options than landline numbers. Inbound numbers can be programmed to divert calls to different answering points (landline or mobile numbers) depending on the origin of the call (state based/area based/exchange based/mobile origin) or the time of the call (e.g. business hours calls diverted to the main office, after-hours calls diverted to a live answering service).

Charges for calls to landlines are determined by their distance from the location of the number i.e. the exchange area. That means a caller from outside the local area will be charged a long distance rate. 13, 1800 and 1300 numbers don’t have that restriction. Depending on the prefix of the inbound number, the callers are either charged a local call rate or their call is free from any landline number in Australia.

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