1300 Number Extras

1300 Number Extras

An IVR (Interactive Voice Response) can also be known as a Call Forwarding Menu system, Automated Reception, or Auto Attendant.

No matter how big or small your business is, our integrated 1300 number IVR system is designed to make you sound even more professional, and help you promote your products and services.

For example:

  • For sales, press 1
  • For after-sales service, press 2
  • For accounts, press 3
  • To speak to an operator, press 4 (e.g. Live Answering).

We can integrate an IVR menu with your 1300 number.

When a caller selects and presses a number from the IVR menu, the call can be forwarded to the associated destination number such as:

  • Different destination phone numbers within your business (if you have them):
    • Different departments
    • Different offices
    • Different mobiles
  • Live Answering Services
  • Voice2Email:
    • To listen to your recorded voice announcements
    • To leave a message

If your business has multiple numbers, an IVR menu is a fast and efficient way to automatically direct calls to the correct person or department. If you’re a small business with a single phone, all IVR options can be directed to your number– callers never need to know that your sales and support calls are being answered by the same person!

Setup and Monthly Charges for 1300 numbers IVR*

Item Set-up Monthly
Main Menu (1-5 call forward IVR numbers) $120 $25
Each additional SubMenu (1-3 call forward IVR numbers) $50
Professional Voice Recording POA (Avge $120-$200)


We require one calendar month notice to cancel your service. Monthly fee is in addition to your regular Alltel 13/1300/1300 number costs. Prices shown do not include GST.

1300 Numbers Australia is a licensed seller of Alltel services. View the Critical Information Summary (CIS) for this product.


Get more out of your 1300 number with these compatible services

1300 Numbers provide more than just a highly marketable inbound telephone number.

1300 numbers are compatible with a range of other phone services. Improve customer service, enhance your business’ brand image and increase campaign response rates with one or more of the following services.

Our business advisory service can help you choose which services are right for your business, call us on 1300 50 10 50 for more information.

Live Answering Services

  1. Messages 24/7: Need someone to answer your phone on your business’ behalf? Our professional, Australian-based live answering service operators answer calls in your business name (24/7) then forward the message to one or more members of your team via SMS or email. Take advantage of a Live Answering Service from an affordable $29 a month.
  2. Team Messenger: Our Team Messenger Live Answering Service answers calls for multiple people or departments within your organisation. Plans start from $39 a month.
  3. Reception Connect: Your phone is answered by a live receptionist who then contacts you to decide whether you’re available to take the call. If you can’t take the call, a message will be sent to you via SMS or email. Our “Virtual Receptionist” services start from just $49 a month.

Business Introduction

Your phone is answered by a professionally recorded, customised message before the call is connected through to you. Present your company in a more professional manner for just $10 a month.

Call Forwarding (IVR) Menus

You know how the script goes … “For Sales, Press 1 …”

IVR menus allow callers to select a destination for their call, for example a specific department, team member, or an operator (e.g., a live answering service).

Learn more about Call Forwarding options for your 1300 number. Call Forwarding Services are available from $25 a month.

Call Routing

Call Routing provides a highly flexible way to divert incoming calls based on the needs of your business (e.g. handling of seasonal trading peaks and directing callers to their nearest outlet).

You can choose to route incoming calls based on the time of day, location of a caller, the number being called and whether your answer point is busy or not.

The good news is that we provide our most popular call routing options for free. Get more details about our Call Routing options.

Fax2Email and Voice2Email

Our Voice2Email services provide an effective solution on those occasions that you’re unable to take calls but require immediate notification, and Fax2Email allows you to send and receive faxes without the need for a fax machine.

Voice2Email and Fax2Email services start from $9.50 per month.

Like more information on how to customise these services for your business? Talk to our Business Consultants at 1300 50 10 50 or send us an email.