Information about Australian 1300 Numbers

Our 1300 number solutions enhance your business image and increase caller response. We have a comprehensive range of features that are ideal for all businesses - from home-based SMEs through to the biggest corporations.

Statistics show that when given the option of calling a regular phone number, a mobile number, a 1300 number or 1800 number, consumers are much more likely to call businesses with 1300 numbers or 1800 numbers.

How much does a 1300 phone number cost?

There are two types of 1300 numbers:

• Normal release 1300 numbers, or
• 1300 SmartNumbers/Phone-Word numbers, which you can buy at auction (min $250 bid) from the Australian government (ACMA). Smart numbers come with additional rights.

If you only want free 1300 numbers, we have a list of available 1300 numbers here (opens in new window) including Premium Platinum and Gold numbers (with applicable premium number fees) and free 1300 numbers. If you prefer not to have a premium number, you can choose a 1300 phone number free from this list.

Who owns your 1300 number?

All Australian phone numbers are owned by the Australian government and controlled via the Australian Communications and Media Authority (ACMA). Payment of a premium number does not give you ownership of the number. It is simply for being able to choose a better than normal number. As with any other normal phone number, you cannot put it on hold/suspend it for future use. It must remain connected to your destination number. If you have it disconnected, it must be returned to ACMA to be put into quarantine and eventually put back into the pool of numbers so it can be re-released.

How much do 1300 numbers cost to call?

1300 numbers can enable callers contact your business for just the price of a local call.

Why are 1300 numbers are often known as Local-Call numbers?

The caller only pays a local call fee when calling your 1300 number from an Australian fixed landline.

If we carry your 1300 number, when you answer calls to your 1300 number on your fixed landline and the call is from a local fixed landline, the first 20 minutes are free to you.

The 1300 number caller: only pays a normal local call fee from any fixed line phone anywhere in Australia. Callers using a mobile phone will pay a rate that is determined by their mobile service provider.

The 1300 number account holder: FREE for the first 20 minutes for local calls originating from a fixed line phone. After the FREE first 20 minutes, our low 1300 number call rates apply.

Who should use 1300 Numbers?

1300 numbers are ideal for Australian businesses wanting to improve their marketing response and professional image in local, state or national regions.

A 1300 number is particularly attractive to businesses that receive the majority of their calls from local callers and that want to take advantage of the FREE first 20 minutes of those calls.