What is the difference between 1800 and 1300 numbers?

Both 1800 and 13/1300 numbers are inbound numbers which means they are virtual numbers exclusively used for incoming calls. The main difference between 1800 and 1300 numbers is how call costs are divided and paid for by the business and its customers.

The cost of 13/1300 number calls are shared between the caller and your business. Callers to 1300 numbers are charged a local call rate, hence the term ‘Local Call Numbers’. On the other hand, calls to 1800 numbers made from any Australian landline are free for the caller while the full call cost is paid by the business. This is why they are commonly referred to as ‘Toll-Free or Free-Call Numbers’.

As the pool of available inbound numbers is constantly updated, you may be able to get a memorable 1300 number that is not available as an 1800 number (and vice versa). It is highly recommended to get your desired number immediately because the alternative could be unavailable.

1300 numbers ‘Local Call Numbers’

  • Caller: pays a normal local call charge from any fixed line phone in Australia. However, a mobile call is billed at a rate that is determined by their mobile service provider.
  • Account Holder (usually a Business Owner): costs vary depending on which telco is carrying the 1300 or 1300 number.

Many carriers (including us) provide FREE talk-time for calls from fixed landlines that you answer on your fixed landline. After the free minutes, you will typically pay a per-second call rate. Free minutes vary depending on the carrier and plan you choose, with our most popular 1300 number plan providing 30 free minutes.

1800 numbers ‘Toll-Free or Free-Call numbers’

  • Caller: gets a free call from any fixed line phone anywhere in Australia. However, callers using mobile phones will pay a rate that is determined by their mobile service provider.
  • Account Holder: pays all call costs: there is no free talk time component for 1800 numbers. Call costs are typically charged as a per-second rate.

13 numbers

  • Caller: Just like 1300 numbers, the caller pays a normal local call fee from any fixed line phone in Australia. However, callers using mobile phones will pay a rate that is determined by their mobile service provider. The only difference is that this number is trailed by 4 digits instead of 6.
  • Account Holder (usually a Business Owner): costs vary depending on which telco is carrying the 1300 or 1800 number. A government surcharge of $7980 per annum or $850 per month (excluding GST) is also paid by the account holder on top of their monthly charges.