1300 number hosting questions to ask your provider

Every business is different, but when it comes to expenses, communications is always top of the list. As a recurring cost, phone services such as 1300 number hosting is often the first of many decisions new entrepreneurs must make.

Thankfully, the internet has an abundance of telcos and 1300 number providers that businesses like yours can choose from. However, the challenge is weeding out the good from the bad. To make your 1300 number search less stressful, we’ve put together a list of questions you should ask any number provider.

How do 1300 numbers work?

This may sound silly, but it actually makes sense to test how much your 1300 number service provider knows about their product. You want to work with number specialists that aren’t just experts in communications, but also make a point to speak to you without using confusing tech jargon.

As inbound numbers, calls to your 1300 number are redirected to any of your existing phone services. This could be your home or office phone, mobile, or VoIP phone. You can even route calls to a live answering service, when needed. Be sure to discuss your routing options in detail before signing up for a plan.

While most services come with basic time/day and geographic routing schemes, it’s better to choose a provider that has the capacity to customise how your calls flow as your needs change. This will come in handy as your business grows, and the need for complex configurations arises.

How much is a 1300 number hosting plan?

There are a lot of telcos offering free 1300 numbers at rock bottom monthly pricing. While attractive at first glance, jumping into the cheapest deal can turn into a costly mistake down the road.

This doesn’t mean you have to pay an arm and a leg for your 1300 number service. Your plan should include the cost of acquiring your number (anywhere between free to $250+), monthly service fees, and your accumulated call charges.

Don’t be fooled by incredibly low monthly fees—look at the whole package and read the fine print. Does your contract lock you in for an incredibly long period? Are you at risk of paying exorbitant overage fees? Will you be able to cancel your service anytime? Will you have to go through hoops to modify your service? If something sounds too good to be true, it probably is.

Should I buy or lease my 1300 number?

Some providers lease premium inbound numbers to customers located in different regions to maximise their earnings. These also guarantee that businesses who have had success using their leased number would think twice about switching providers.

Beware of telcos that offer to lease you a 1300 number. Not owning the rights of use to your number will leave you vulnerable to sudden price hikes. What’s worse it that they can even lease your number out to your competition if you decide to switch providers.

What’s the difference between 1300 and 1800 numbers?

Sometimes, your number search comes up short and the number you want is already taken or unavailable. A good number specialist should be able to help you find the next best thing with a little creativity.

If you’re in the market for a 1300 phone word, you can try combining numbers with words (i.e. 1300 RIBS4U). If all else fails, you can try the same number as an 1800 number instead.

When comparing 1300 number plans with 1800 numbers, consider the types of calls you will be receiving. If the cost difference is minimal, and your phones would be used as an aftersales or support line, then this could be the better choice for you.

When is the best time to get a 1300 number?

Whether you’re just starting up a business or already have a 1300 number, it’s always a good idea to compare providers and shop around for the best deals. This way, you’re sure to get the most bang out of your buck.

To make your search easier, our consultants at 1300 Numbers Australia will be more than happy to help you find the perfect 1300 number hosting plan for your business. Just give us a call at 1300 50 10 50 or visit our official website at www.1300numbersaustralia.com.au.