For every business, phone calls are the primary source of leads. However, poor customer service and expensive monthly plans from a telco provider can push a business owner to transfer their 1300 number service elsewhere. This transfer is often referred to as porting. In terms of 1300 number porting, how is it done? Plus, here are a few other things you should know.
1300 numbers are usually called virtual phone numbers. No matter where a customer is in Australia, a 1300 number makes it easy for them to contact you. This ten-digit number can easily be redirected to numerous answer points, which means you can answer incoming calls on a hosted phone system, an office phone, a landline, or a mobile phone.
1300 vs 1800 vs 13 Numbers
1300 numbers are like 13 and 1800 numbers since these are business numbers, but the only difference is the way the inbound calls are charged. Customers aren’t charged for calls made to a 1800 number if the call was made on a landline. But, calls made via a cellphone to a 1800 number incurs charges depending on the rate of the customer’s cellular service provider.
On the other hand, the charges on a 1300 number call are split between the business owner and the caller. The same goes for a 13 number where the cost of a call is shared between the caller and the business owner. Plus, since a 13 number is shorter, the business owner is required to pay an annual fee to the government.
Why a Small Business Needs a 1300 Number?
A 1300 number takes your business up a notch by making it more professional and credible. It is also easier to remember than the standard landline number. But, the best reason is by far being able to manage incoming calls according to your preference, such as routing calls to an answer point depending on your availability.
Whether it’s a 1800, 13, 0r 1300 number, local phone numbers aren’t tied to a geographic location, which means you can take the number with you if you choose to relocate the business. And as mentioned, customers can contact you from wherever they are in Australia.
1300 number porting isn’t new, and it should be relatively easy. All you need is three key information. One, your 1300 number. Two, the name of your current telco provider. Three, your 1300 account number from said telco carrier. Fill out the form on your chosen provider of where you plan to port your number and send the completed order form.
That’s about it. Once your new provider receives the port request, it’ll take approximately 5 to 7 working days to port the number.
Getting Started with 1300 Numbers Australia
When it comes to porting an existing number to another carrier or porting over to VoIP, 1300 Numbers Australia has got you covered. We also offer affordable 1300 number plans – just check our list of available numbers and select the best 1300 number plan for your business.
Our inbound specialists are more than ready to help you with your 1300 number porting needs and other concerns regarding a 1300 number. Call us at 1300 50 10 50 or visit www.1300numbersaustralia.com.au.