As people think of resolutions for the coming year, entrepreneurs take on the task of evaluating what has workedfor their business and what needs to change. After all, making profit is as much about sales, as it is about minimising spending. With this in mind, tools that incur monthly fees such as need to be constantly evaluated. As the year ends, you may find yourself asking– is there still a need for 1300 numbers and 1800 numbers in Australia?
The difference between 1800 and 1300 numbers
The key features of 1300 and 1800 numbers make them a great asset for any business. These virtual numbers are portable, working on top of existing phone services. Calls are redirected to any of your fixed lines, VoIP phones, mobile phones, or even a phone answering service.
Aside from having a number you can use anywhere, it also offers callers a low-cost way to contact your business. 1300 ‘Local Call’ numbers can be dialed from any landline in Australia at local rates, while 1800 ‘Free Call’ numbers can be called at no cost to your customers.
Appealing to a distracted market
Our attention span has shrank so much that the human average now falls at 8 seconds—a second lower than a goldfish. You must take on the challenge of capturing a distracted market. So how can you make sure that you come first in mind when your customers think of your industry?
Smartnumbers are dubbed the best 1300 and 1800 numbers due to their high recall. These are patterned numbers or phone words that spell out a word when dialed on a keypad. The ACMA is in charge of the 1300 and 1800 numbers Australia directory. This is a clever way to show once who you are, what you do, and how they can get in touch with you all at once.
You can track the success of your marketing campaigns by using a unique number for each ad. Find out which are making ROI with the help of call tracking and analytics. Knowing where your callers are from, how often they call, and what type of phone they use to reach you can be useful to you. This way, you know that you’re making sound business decisions backed by real data.
Staying flexible and agile
Technology is breaking down barriers for big and small businesses all over the world. As work extends beyond the four walls of the office, a larger pool of talent becomes available–even to startups.
Hire remote staff and outsource functions like accounting, while keeping a single business number through 1300 and 1800 numbers in Australia. Route calls between sites and use add-on services like IVR prompt menus to connect your staff.
The internet has also made it easier for customers to give feedback to businesses. But unlike large brands, SMEs suffer badly even from a single bad review. Virtual numbers help you become more responsive and make you more available for customer concerns. Stay connected whether you’re on the road, switching in-between sites, or working from home.
Elevating your customer service
Email and social media are still a long way from taking the place of phone calls. Trends come and go, but human nature stays the same. In fact, studies show that people are more likely to call than send an email or post on social media when dealing with a business.
Why wait hours for an email when you can get answers in a quick phone call? Customers love it when you act with a sense of urgency. By making it easy and affordable to call, you and your customers can make better use of your time.
The bottom line
1300 and 1800 numbers are tools that grow with your business. For such a low cost, you can improve multiple areas of business operations. If you’re looking to create new connections and offering superior customer support, you will continue to need it for years to come.