The difference between 1300 and 1800 numbers: a guide for your 1300 number search

Weighing the difference between 1300 and 1800 numbers is a vital task before choosing a number for your business. Widely recognised as professional numbers, these inbound services are a boon for startups and SMEs. So how do you know which one is best for your needs?

Let’s start by pitting 1800 vs 1300 numbers based on features. Both are the same when it comes to functions. They are nationwide virtual numbers that don’t need new lines, and are not tied to a location or telephone exchange.

Incoming 1300 and 1800 calls are routed to your existing phone lines based on your desired call flow. More than that, compatible services like professional business intros, voice prompt IVR menus, and live answering can be paired with your number for a complete phone solution.

The main difference between these numbers lies in the call costs. On one hand, the cost of 1300 numbers calls are shared between the caller and the business. On the other hand, 1800 number costs are all paid for by the business.

Cost of 1300 number and 1800 number calls for the caller

1300 numbers are also known as Local Call numbers. This is because local rates apply to calls made from anywhere in Australia. These help in attracting a national market by offering local rates nationwide. Mobile call rates may vary, depending on the customer’s service plan with their carrier.

The difference between 1800 and 1300 numbers is that calls to the former can be made at no cost to the caller. This applies to all calls made from Australian landlines. This past year, mobile carriers have also made calls to 1800 numbers free.

Different fixed line, VoiP and mobile carriers offer call allowances for 1300 and 1800 calls in their plans. Your customers may have free minutes for each, or pay a different rate based on their plans.

1800 and 1300 phone number charges for the business

With both services, account holders pay a monthly fee to keep their number connected. Each call is also charged based on the rates on your selected call plan. Generally, this where the cost difference between 1300 and 1800 numbers can be seen. Local call number rates are lower than that of free call numbers since the callers shoulder part of the cost of 1300 numbers.

1800 and 1300 number providers classify rates based on where the calls come from. These are divided into local, national, and mobile rates. To get the best deal, identify which areas you want to focus on, and what type of phones clients use to call you. This way, you can save with a plan that is the right fit and has the best rates for your needs.

Which should you choose?

Free call numbers are best for after-sales and support lines. If you’re going to be on the phone for a long time with customers, it’s better to offer free calls to keep their mind off any costs. These can be handy if you have plans of growing your operations to more areas.

1300 numbers is ideal for businesses that have most of their customers in their local area. Sharing costs with callers makes it a lot cheaper for those with a limited budget. If you want a great way to filter serious buyers from nuisance callers, this is a great option for you.

If you’d like to know more about the inbound numbers, just ask trusted 1800 and 1300 number service providers like 1300 Numbers Australia. Don’t hesitate to give us a call at 1300 50 10 50 or visit our official site at Our expert consultants would be more than happy to assist you with your 1300 number search.