Grow your business with a phone number that spells confidence.

/What are 1300 numbers?

1300 numbers are ten-digit business numbers that your customers can call at local call rates from any fixed line in Australia. A 1300 number usually acts as a single point of contact for your business and attracts customers from outside your local area, giving your business professional appeal and presence.The cost of a 1300 number call is shared between the caller and the business.

How do 1300 numbers work?

How do 1300 numbers work?

How do 1300 numbers work?

1300 numbers are inbound numbers that your business can use to receive incoming calls. All calls made to a 1300 number can be directed to any of your existing phone numbers called answerpoints. For example, you can have your 1300 number calls routed or redirected to your landline, office phone, mobile or even international phone numbers.

A 1300 number can give your business great flexibility over how you would like your inbound calls to be managed. By changing your answerpoints, you can determine how, where, and when your calls are answered.

Did you know you can customise your 1300 number so that calls can be answered on your mobile after hours, or even redirected to a live answering service when you’re busy or unavailable?

What can 1300 numbers do for my business?

If you have dialed a 1300 number to contact a business, you might notice professionally recorded greeting introducing the business you’ve called, or perhaps a voice prompt menu (IVR) asking you to select the relevant department you wish to speak to, before your call is redirected. Did you know that these are just some of the useful ways a 1300 number can be used?

1300 numbers can help your business by redirecting incoming calls based on the postcode or state-based location of the caller. You can also decide where your calls should be answered after hours or any time and day.

The flexibility and functionality of 1300 numbers far surpass any other phone numbers for a business.

While 1300 numbers can help you manage your inbound calls, they are not used for making outbound calls. Any outgoing calls from your mobile or landline, will be made through your existing service provider and your normal telco charges will apply.

What can 1300 numbers do for my business?

1300 numbers are highly customisable.

1300 number benefits

What benefits can a 1300 number offer?

There are multiple features and add-ons that can complement your business 1300 number. Aside from many call handling and routing options, you can add an IVR menu, professionally recorded messages as a business introduction, or voice to email services – the benefits are endless.

See benefits
1300 number call forwarding menu

How can I manage callers from different locations?

If you run a business with multiple branches or locations, incoming calls can be automatically routed to the nearest location based on the call origin or using postcode prompting. Additionally, you can add a voice prompt menu recording at the beginning of the call, allowing callers to easily select the correct department they wish to speak to. This helps you manage calls for your business and reduce long wait times.

See IVR options
1300 number routing

Can I route after-hours calls to my mobile or an answering service?

Absolutely. Your 1300 number can be set up to route calls based on the time and day. This means you can easily send all your after-hours calls to your mobile or even a professional answering service that will answer in your business name and take messages on your behalf. With a 1300 number for your business, you may never have to miss a call again and capture every sales opportunity.

Discover routing options
Call tracking guy

Make the most of your 1300 number with inbound call tracking.

When you use call tracking, you won’t have to guess which marketing effort get you more calls. Get detailed reports, ad source attribution, AI-transcribed call recordings and more with our powerful call tracking platform.

Can I choose a new 1300 number
for my business?

Absolutely! 1300 Numbers Australia has a large pool of available 1300 numbers and Smartnumbers to select from.
Prefer something a little more personal? If you don’t find a 1300 number you love from our selection, choosing a personalised 1300 number such as a phone word or Smartnumber is easy as 123.

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Use our Smartnumber look up tool to see if the phone word or 1300 number is available for purchase.

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We can guide you through the quick process of acquiring the 1300 number of your choice.

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We can set you up with one of our excellent 1300 number plans.

Choose the 1300 number plan that's perfect for you.

Comparing 1300, 1800, & 13 Numbers: Growing your business starts with the right kind of business number.

Choosing a business number can get confusing. But it doesn’t have to be. Essentially, the only difference between a 1300 number and 1800 number is the way the calls are charged. A 13 number on the other hand, is shorter with only a total of six digits, making it a business number that is easy to recall.

Whether you choose a 1300, 1800 or 13 number for your business, inbound numbers help you appeal to more customers Australia-wide. A 1300 number is great marketing tool, is more memorable than a standard phone number and makes your business appear more professional.

Digits

Routing options

Inbound call report

IVR Compatibility

Toll-free for callers

Government surcharge

1300 Numbers

1300 XXX XXX

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1800 Numbers

1800 XXX XXX

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13 Numbers

13 XXX XXX

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Annual charge
$7980 + GST

Choosing a business number can get confusing— but it doesn’t have to be. Essentially, the only difference between a 1300 number and 1800 number is the way the calls are charged. A 13 number on the other hand, is shorter with only a total of six-digits, making it a business number that is easy to recall.

Whether you choose a 1300, 1800 or 13 number for your business, inbound numbers help you appeal to more customers Australia-wide. A 1300 number is great marketing tool, is more memorable than a standard phone number and makes your business appear more professional.

Getting started.

Do I need additional equipment to support a 1300 number?

/Do I need additional equipment to support a 1300 number?

Do I need additional equipment to support a 1300 number?

No additional requirement or set up is required to have a 1300 number. This is because 1300 numbers are considered as virtual numbers that work behind the scenes to manage your calls.

/What if I already have a 1300 number?

What if I already have a 1300 number?

Porting your 1300 number to us is quick and easy. If you already have a 1300 number, call us today and we can help you transfer your number over to us without any disruption to your service. Port a 1300 number over to us and enjoy the super low rates and boost the capability of your existing 1300 number.

What if I already have a 1300 number?

Getting a 1300 number for your business is one of the best ways to make your business appear more professional, extend your reach, and instill confidence with your potential new customer. 1300 numbers help you stay ahead of your competition, capture more sales leads, and give you the flexibility of running your business your way.

Take the first step today! We can have your new business 1300 number set up and ready to take your business to the new level.