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Frequently asked questions

What is an inbound number?

An inbound number is a virtual business phone number that is used to receive incoming calls. Inbound numbers such as 1300,1800 or 13 numbers are used by businesses to help manage incoming call flows. Because inbound numbers are actually “virtual” numbers, there are no fixed lines to make outbound calls.

What is a 1300 number?

A 1300 number is an inbound number used as a business phone number. A 1300 number can be answered on a mobile or fixed landline, offering great flexibility over call management by allowing multiple call routing options.

How does a 1300 number differ from an 1800 number?

1300 numbers and 1800 numbers are both inbound numbers offering multiple routing options for a business. The main difference between a 1300 and 1800 number is how the calls are charged. Calls made to a 1300 number is charged to both the caller and the business. 1800 numbers on the other hand, is a toll-free inbound number. This means, 1800 numbers calls are only charged to the business.

How much does it cost to call 1300 numbers in Australia?

The cost of a 1300 number call varies depending on whether the call is made from a fixed landline or mobile. When dialing from a landline in Australia, 1300 number calls are charged as a standard local call. For this reason, 1300 numbers are also referred to as local call numbers. Calls made to a 1300 number from a mobile is charged accordingly at the mobile carrier rates.