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Choose a business phone number that speaks volumes.

Comparing inbound numbers.

How do 1300 numbers and 1800 numbers and 13 numbers differ?

The three most common types of inbound numbers in Australia are 1300 numbers, 1800 numbers and 13 numbers. They are virtual numbers used exclusively for managing incoming calls. Aside from the prefix (1300 xxx xxx, 1800 xxx xxx,13 xx xx) inbound numbers also differ in digits and call charges.

The main difference between 1800 and 1300 numbers would be the way the calls are charged. Calls made to 1300 numbers are charged to both the caller and the business. 1800 numbers on the other hand, are toll-free numbers or free-call numbers because there is no charge to the caller when dialing local fixed line. The business shoulders the call cost for the full duration of the 1800 number call.

More often than not, an 1800 number or a 13 number offers a great alternative to a 1300 number, especially if the desired Smartnumber or phoneword is not available with the 1300 prefix.

Compare 1300, 1800,13 numbers

Inbound
number
Digits Routing
options
Inbound call
report
IVR
compatibility
Toll-free for
callers
Goverment
surcharge
1300 numbers 1300 XXX XXX
1800 numbers 1800 XXX XXX
13 numbers 13 XX XX Annual charge $7980 + GST

Digits

1300 XXX XXX

Routing options

Inbound call report

IVR compatibility

Toll-free for callers

Goverment surcharge

Digits

1800 XXX XXX

Routing options

Inbound call report

IVR compatibility

Toll-free for callers

Goverment surcharge

Digits

13 XXX XXX

Routing options

Inbound call report

IVR compatibility

Toll-free for callers

Goverment surcharge

Annual charge $7980 + GST

Learn more

Let's take a closer look.

Why choose a 1300 number.

The Caller

Pays standard local call charges from any fixed line phone in Australia

Pays mobile call rates as per mobile service provider

No toll-free calls

The Business

Pays local and national call rates for duration of incoming call

Options for different monthly call plans based on incoming call volumes and features

Included minutes for incoming local and national calls*

Flexible routing options

Compatible with add-on features

*Included minutes or free talk-times are available on our Basic and Standard 1300 plans. Some T&C's may apply.
Please read our Critical Information Summary for full details.

Why choose an 1800 number.

The Caller

Does not pay any call charges from fixed line phone in Australia

Pays mobile call rates as per mobile service provider

Toll-free calls

The Business

Pays all call charges for duration of incoming call

Options for different monthly call plans based on incoming call volumes and features

Flexible routing options

Compatible with add-on features

No call inclusions or free-talk times available on plans.

13 numbers are easy to remember.

The Caller

Easy to recall with only 6 digits

Pays standard local call charges from any fixed line phone in Australia

Pays mobile call rates as per mobile service provider

No toll-free calls

The Business

Pays local and national call rates for duration of incoming call

Options for different monthly call plans based on incoming call volumes and features

Included minutes for incoming local and national calls*

Flexible routing options

Compatible with add-on features

Pays an annual government surcharge of $7980 + GST

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